We have a 48 hours exchange policy, which means you have 48 hours after receiving your item to request an exchange.

To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@cataldi.ca. Please note that returns will need to be sent to the following address:
Woodbridge: 140 Woodbridge Avenue, AL #5, Woodbridge, ON, L4L 4K9, Canada
Keele: 2265 Keele Street, Toronto, ON, M6M 3Z6, Canada

If your return is accepted, we’ll send you instructions on how and where to send or drop off your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at info@cataldi.ca.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Certain types of items can only be returned within 24 hours, like fresh produce, fresh meats, fresh bakery, fresh deli meats & cheeses. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges & Returns

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We reserve the right to refuse a refund or exchange. We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.